2020 (2)
SUPPLIER SATISFACTION MEASUREMENT
Very often we hear about Customer Satisfaction, less often we hear about Supplier Satisfaction. Voice of the Supplier (VoS) surveys are a good instrument in order to understand where every supplier is positioned towards a benchmark, to evaluate the general sentiment and at a later stage to improve supplier satisfaction.
COMPANIES THAT MAKE A DIFFERENCE REGULARLY MEASURE CUSTOMER SATISFACTION
Today, companies that are in close relationship with their customers are very aware of how important customer satisfaction is for the success and continuity of the organization.